Returns and Exchanges

We gladly accept returns or exchanges within 14 days of shipping. All returned items must be in new, unworn, unwashed condition with tags still attached. To start your return or exchange    Start a Return

Returns Eligibility: 

  • 14 Days from shipping date to return or exchange.
  • Items are in unworn, unwashed condition with tags still attached.
  • All Sale styles,  Hairbows and Dog accessories are Final Sale and cannot be returned or exchanged
  • All styles that were Monogrammed or Embroidered are Final Sale and cannot be returned or exchanged
  • We charge a $7.00 Shipping fee for all returns
  • If your item was damaged upon receipt, please contact

J.Crew Customers:

If you have a return/exchange please email us at and include your order number. 

International Orders:

Orders shipped internationally aren't eligible to return via our online return portal; return shipping and handling fees are the responsibility of the customer. Original shipping fees are nonrefundable. Please send the item along with your order number and reason for the return (a handwritten note is perfectly fine) to the following address:
Petite Plume Returns
2200 Decatur Street
Richmond, VA 23224

Monogrammed Orders:

  • Monogrammed orders take an additional 4-7 business days for processing.
  • All items are held pending shipment.
  • During the busy holiday season, our non-functional chest pockets may be sewed down to ensure all orders are shipped in time for Christmas.

Price Adjustment Policy:

  • If you pay full price for an item that is later discounted, Petite Plume will be happy to adjust the price if it is addressed within 24 hours of your purchase. Items purchased at a discounted rate are ineligible for price adjustments.
  • All Prices on our website are in USD

Lost or Stolen Packages:

  • If a package is lost or missing in transit, please email us at so we can file a claim with the shipping company.
  • Once concluded and if the package is not found, we will replace your order.
  • If your order was stolen or missing after confirmed delivery, we ask that you check with neighbors and wait a full week, as often packages will turn up.  We also ask that you file a police report and share that with us. 
  • Once this process is concluded, we can replace the order. No refunds will be given.