Returns, Refunds & Policies

We gladly accept returns or exchanges within 14 days of shipping. All returned items must be in new, unworn, unwashed condition with tags still attached. To start your return or exchange Start a Return

Returns Eligibility:

14 Days from shipping date to return or exchange.
Items are in unworn, unwashed condition with tags still attached
All Sale styles, Hairbows and Dog accessories are Final Sale and cannot be returned or exchanged
All items that were Monogrammed or Embroidered are Final Sale and cannot be returned or exchanged
We charge a $7.00 Shipping fee for all returns
If your item was damaged upon receipt, please contact info@petite-plume.com

J.Crew Customers:

If you have a return/exchange please email us at info@petite-plume.com and include your order number.

International Orders:

Orders shipped internationally aren't eligible to return via our online return portal; return shipping and handling fees are the responsibility of the customer. Original shipping fees are nonrefundable. Please send the item along with your order number and reason for the return (a handwritten note is perfectly fine) to the following address:

Petite Plume Returns
2200 Decatur Street
Richmond, VA 23224

Monogrammed Orders:

Monogrammed orders take an additional 7-10* business days for processing. (*subject to change, please refer to product information for current processing times)
All items are held pending shipment.
During the busy holiday season, our non-functional chest pockets may be sewed down to ensure all orders are shipped in time for Christmas.

Price Adjustment Policy:

If you pay full price for an item that is later discounted, Petite Plume will be happy to adjust the price if it is addressed within 24 hours of your purchase. Items purchased at a discounted rate are ineligible for price adjustments.
All Prices on our website are in USD

Lost or Stolen Packages:

If you believe your package is lost, email us right away at info@petite-plume.com so that we can take care of it as quickly as possible. Please report lost packages to us within 7 business days of the original delivery date.

Kindly note if a package has been delivered to the correct shipping address that was provided at checkout and/or has been signed for upon delivery, we cannot be held responsible for that package.

Chargeback Policy:
We understand that you may have questions or concerns regarding credit card transactions, or the possibility of fraudulent purchases. In an effort to accommodate our customers, we kindly ask that you reach out to us prior to opening a chargeback with your bank. This allows us the flexibility to investigate the order and refund or replace your order in a timely manner. Once a chargeback is opened, we are unable to refund your order and the process to reconcile can take between 30 - 90 days depending on bank processing time.