Returns and Exchanges
*We’re sorry but we cannot accept returns or exchanges on monogrammed items. Sale items are Final Sale.
If something is wrong, we will make it right. Please email firstname.lastname@example.org if there is an issue with your order.
We charge $7.00 for a return label. If you wish to forgo this charge and send your item(s) in at your own expense you may do so. Please include your order number and the reason for the return/exchange instructions inside the package. Send the item(s) to the following address:
Monogrammed orders take an additional 9-12 business days for processing. All items are held pending shipment.
During the busy holiday season, our non-functional chest pockets may be sewed down to ensure all orders are shipped in time for Christmas.
Price Adjustment Policy
Lost or Stolen Packages
If a package is lost or missing in transit, please contact us so we can file a claim with the shipping company. Once concluded and if the package is not found, we will replace your order. If your order was stolen or missing after confirmed delivery, we ask that you check with neighbors and wait a full week, as often packages will turn up. We also ask that you file a police report and share that with us. Once this process is concluded, we can replace the order. No refunds will be given.